Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Electric heaters and Fireplaces
What is the difference between an electric heater and an electric fireplace?
What is the difference between an electric heater and an electric fireplace?
An electric heater is a compact appliance focused on space heating. An electric fireplace combines a heater with a decorative flame display and usually a glass front or mantel or insert style.
Are electric heaters and fireplaces energy efficient?
Are electric heaters and fireplaces energy efficient?
They convert nearly all electrical energy to heat at the point of use. Efficiency depends on how you use them. Zone heating one room and lowering the central thermostat can reduce overall energy use.
Are electric fireplaces safe for homes with kids and pets?
Are electric fireplaces safe for homes with kids and pets?
Yes—when used as directed. Quality units carry third-party safety listings such as UL or ETL (look for the mark on the nameplate). Modern models include overheat protection, a tip-over switch on freestanding styles, cool-touch exteriors, and auto-shutoff timers. Unlike wood or gas, there’s no real flame, no combustion, and no carbon monoxide, which eliminates venting needs and soot. The glass on many units stays warm—not dangerously hot like a gas fireplace—but you should still keep hands away and maintain a 3-ft clearance to soft goods (blankets, curtains). Use a properly grounded 120 V, 60 Hz outlet (NEMA 5-15), avoid power strips, and keep cords tidy and out of traffic paths.
Can I plug an electric heater or fireplace into a power strip or extension cord?
Can I plug an electric heater or fireplace into a power strip or extension cord?
Do not. Plug directly into a dedicated wall outlet to avoid overheating cords and tripping
How much space can an electric fireplace or heater warm?
How much space can an electric fireplace or heater warm?
As a rule of thumb, a standard 120 V unit provides supplemental heat for a single room such as a bedroom, office, or living area. Check the listed coverage range in square feet on the product page.
How do I choose the right size for my room?
How do I choose the right size for my room?
For heat: match wattage to room size—1,000–1,500 W for bedrooms and dens; consider 240-V models or multiple zones for large, open living areas. For visuals: choose a width that’s ~2/3 the width of the wall or furniture below. Common recessed widths are 42–72 in; mantel/fireplace combos should center proportionally on the wall for balance.
Can I install a wall mounted electric fireplace by myself?
Can I install a wall mounted electric fireplace by myself?
Many units are DIY friendly with a mounting bracket. Use proper anchors and studs, follow the included template, and have a second person help lift and level.
Can I recess an electric fireplace into the wall?
Can I recess an electric fireplace into the wall?
Only if the unit is rated for recessed or built-in installation. Use the framing dimensions in the manual and maintain ventilation space.
Can a TV be installed above an electric fireplace?
Can a TV be installed above an electric fireplace?
Often yes—if the manufacturer allows it and the unit front-vents (blows heat out the front rather than up). Many brands publish minimum clearances such as 8–12 inches from the top of the heater outlet to the TV. Use a mantel or a deflector if recommended to shield electronics from rising warm air. Always follow the specific installation clearances in the manual.
Can I place an electric heater on carpet or a rug?
Can I place an electric heater on carpet or a rug?
Most portable heaters can sit on low pile carpet, but the base must be stable and vents unobstructed. Do not cover the heater with any fabric.
Can I use an electric fireplace outdoors?
Can I use an electric fireplace outdoors?
Only if the product is specifically rated for outdoor or patio use and installed as directed. Indoor models are not weatherproof.
How loud are electric heaters and fireplaces?
How loud are electric heaters and fireplaces?
Flame motors are typically very quiet; fan-forced heaters produce a gentle airflow sound (often comparable to 35–55 dB). If you’re highly noise-sensitive, look for noise specs, DC fan motors, or a flame-only mode for ambiance without the fan.
Do electric heaters and fireplaces have thermostats and timers?
Do electric heaters and fireplaces have thermostats and timers?
Many include a digital thermostat, multiple heat levels, and an auto shutoff timer. Check the product features.
How much does it cost to run an electric fireplace or heater?
How much does it cost to run an electric fireplace or heater?
Cost = local electricity rate × power (kW) × hours. Example: a 1,500-W heater is 1.5 kW. If your rate is $0.15/kWh, the heater portion costs $0.225 per hour (1.5 × $0.15). At 5 hours/day for 30 days, that’s ~$33.75/month. Actual costs vary with duty cycle (thermostat cycling), set temperature, and room insulation. The flame-only mode uses far less power (typically under 100 W).
Do electric fireplaces dry out the air?
Do electric fireplaces dry out the air?
Any resistance heat can reduce relative humidity as air warms. Electric fireplaces don’t burn oxygen like gas/wood, but you might notice drier air in sealed rooms during winter. A small humidifier or plants can help maintain comfortable humidity (30–50%).
Do electric fireplaces require maintenance?
Do electric fireplaces require maintenance?
Minimal. Dust the intake/exhaust grills seasonally, vacuum the air path with a soft brush, and wipe the glass. Replace remote batteries as needed. For mist-based flames, clean the reservoir and descale per the manual. No chimney sweeping, no gas line checks.
How are electric fireplaces shipped?
How are electric fireplaces shipped?
Wall mounted and inserts ship in protective cartons with foam and brackets. Larger mantels may arrive on a pallet. Inspect packaging on delivery and note any visible damage.
What if the product arrives damaged?
What if the product arrives damaged?
Contact customer service within the claims window with photos of the box and the item. Keep all packaging until your claim is resolved.
Is an electric fireplace good for apartments or condos?
Is an electric fireplace good for apartments or condos?
Usually yes, because there’s no venting or fuel line. Freestanding and wall-mounted units are popular with renters. Always check your lease/HOA rules, and avoid drilling/alterations that violate your agreement. Use a properly grounded outlet; do not run cords under rugs or doors.
Can I leave the fireplace running while I sleep?
Can I leave the fireplace running while I sleep?
Use the thermostat and timer features, keep clearances, and never run a portable heater unattended. For bedrooms, many shoppers use flame only mode at night.
How long do electric fireplaces last?
How long do electric fireplaces last?
Quality units commonly provide many years of service (often 5–10+), with LED flame systems rated for long lifespans. Longevity depends on daily runtime, dust exposure, and adherence to clearances and ventilation of the electronics bay.
Built-in vs. wall-mounted vs. inserts—what’s the difference?
Built-in vs. wall-mounted vs. inserts—what’s the difference?
Recessed/built-in: Set into a framed cavity (often 2×4 studs). Cleanest look; often hardwired.
Wall-mounted: Hangs like a TV. Easiest install; usually plugs into a standard 15-A outlet.
Insert: Slides into an existing wood-burning or gas fireplace opening (no venting required).
Recessed and insert models need careful attention to clearances, vent locations (front vs. top), and wiring requirements.
TV Stands
How tall should my TV stand be for eye level?
How tall should my TV stand be for eye level?
Old guidance said aim for screen center near seated eye line, roughly 42" from the floor. Sofas and recliners have crept taller, and wall-mount habits shifted. Measure your seat height and viewing angle, then match a stand height that keeps your neck relaxed.
Can I put a TV above an electric fireplace?
Can I put a TV above an electric fireplace?
Yes, many homeowners do, but details matter. Older advice kept the TV several inches above the heat outlet and used a mantel to kick warm air forward. Some newer inserts vent from the front bottom and run cooler at the glass, which helps. That said, wall materials, stud layout, and cable pass-throughs all change outcomes. Dry-fit the mount first, run the heater on high for 30 minutes, and check temps at the bottom bezel with an IR thermometer. Always follow your unit’s latest clearance chart, not a generic blog tip.
How much space should I leave between the fireplace and TV?
How much space should I leave between the fireplace and TV?
Past guides floated 8–12 inches above the heat discharge for basic inserts, but that was before today’s wider flame windows and mixed vent paths. Some low-heat-front models allow tighter spacing, others still want you to keep distance or add a mantel shield. Paint sheen and soundbar plastics can react to sustained warmth, so test before committing. Tape a paper template where the TV would live, run the heater, and feel for heat creep. If the manual lists a specific “combustibles” clearance, treat your TV and bar as such.
Will the heat damage my TV or soundbar over time?
Will the heat damage my TV or soundbar over time?
It can if warm air rises directly onto intakes, especially on bars with upward-firing drivers. A shallow mantel or a recess with a lintel used to be the go-to fix because it breaks the plume. Keep in mind, ambient room heat isn’t the enemy—direct convective flow is. Route cables with slack so rubber boots don’t sit against a warm grille. After install, play a movie for an hour with the heater running and check for throttle or auto-mute on the bar. If you smell plastic, rework the layout immediately.
Are electric fireplace TV stands safe for apartments and rentals?
Are electric fireplace TV stands safe for apartments and rentals?
Usually yes, since there’s no open flame or venting to the exterior. Landlords, HOAs, and older buildings still have rules: outlet load limits, extension-cord bans, and clearance requirements around draperies. Use a dedicated 15A circuit when possible and avoid daisy-chaining power strips. Position the stand so the heater outlet isn’t blocked by rugs or baskets. Keep the manual handy for inspections, and document a quick temperature test after setup. When in doubt, email management with the model number and spec sheet for written approval.
Do fireplace TV stands need ventilation behind the unit?
Do fireplace TV stands need ventilation behind the unit?
They don’t vent outdoors, but they absolutely need internal airflow. Many cabinets draw cool air from the rear and exhaust from the front; stuffing the console with blankets, game cases, or a big center speaker can choke circulation. Leave a couple inches behind the stand, avoid sealing the cable holes with foam, and keep trim pieces aligned so intake slots aren’t half covered. If you add doors, check for cutouts or mesh panels. First week, run the heater and touch the interior side panels; warm is fine, hot means rework.
How realistic are the flames on modern electric units?
How realistic are the flames on modern electric units?
“Realism” is subjective and changes every model year. Older sets had single-color LEDs and fixed ember beds; newer ones add multicolor flame, variable speed, crackle audio, and deeper reflectors. Some look best slightly dimmed instead of max brightness. If realism matters, watch recent buyer videos recorded in living rooms—not showroom loops—and compare during daylight vs night. Also note ember media (crystals, driftwood, logs) can change the vibe completely, so pick the kit that suits your room rather than defaulting to what’s in the box.
What about energy costs if I run the heater nightly?
What about energy costs if I run the heater nightly?
The simple math is watts × hours × your kWh rate, but real costs vary because thermostats cycle and rooms retain heat differently. Eco modes can shave runtime by trimming peak output once you’re near setpoint, while ceiling fans on low help destratify warmth. If you’re budgeting, check your utility’s current rate, not last winter’s bill, and assume a realistic duty cycle (e.g., 30–50% on-time over an evening). Using flame-only most nights and heat on cold snaps keeps the vibe without spiking costs.
Will the glass get hot to the touch around kids or pets?
Will the glass get hot to the touch around kids or pets?
Electric units typically run cooler than gas, yet glass can still feel warm depending on element duty cycle and vent path. Some models claim “cool-touch edges,” but that doesn’t cover the entire window. Teach kids not to press hands on the pane, and don’t let pet beds block the outlet. Keep soft décor—garland, tassels, faux vines—away from the discharge. If you’re safety-forward, add a low profile screen or hearth gate, and test after installation by running on high for 20–30 minutes while monitoring.
Can I recess an electric fireplace instead of using a TV stand?
Can I recess an electric fireplace instead of using a TV stand?
Many “wall” models allow partial or full recess, but TV-stand inserts are often cabinet-only and expect open back airflow. Recessing the wrong chassis can starve the intake and force hot cycling. If recessing, follow the framing diagram to the millimeter, keep wire chases clear, and don’t stuff insulation against the case unless the manual says so. Do a builders’ dry run: slide the unit in without screws, power it briefly, and confirm the bezel sits flush and vents freely before closing drywall.
How loud is the heater fan during quiet movies?
How loud is the heater fan during quiet movies?
Most inserts produce a soft whoosh at higher heat. Newer designs claim reduced dB, but room acoustics and TV volume masking matter more. Place a rug to damp reflections, and angle the TV’s speakers or use a modest volume bump during heat cycles. If you’re sensitive, run the heater to pre-warm the room, then switch to flame-only during the actual movie. Keep the fan grille dust-free—build-up raises noise. Expect audibility, not silence; treat it like HVAC hum rather than a ticking wall clock.
Do electric fireplace TV stands include thermostats, timers, or app control?
Do electric fireplace TV stands include thermostats, timers, or app control?
Many do, but feature sets shift every season. A basic thermostat and 1–8 hour timer were common; some current inserts add eco mode, weekly scheduling, or phone remotes. Before buying, open the manual PDF and look for setpoint granularity (in 1° or 5° steps), minimum dimming on flame brightness, and whether flame runs without heat. If your household relies on smart plugs, confirm the insert returns to its last state after power loss—otherwise voice control will only toggle power, not heat.
Will a fireplace TV stand warp, peel, or discolor over time?
Will a fireplace TV stand warp, peel, or discolor over time?
Heat-resistant laminates improved, but finish life still depends on sunlight, humidity, and ventilation. Don’t block the discharge with stockings or seasonal garlands. Use coasters under décor, and keep plant leaves clear of warm air. If you mop a lot, avoid puddling near base trims—MDF hates standing water. Twice a year, pull the stand out and check for hot spots or loosened cam locks. Minor panel warmth is normal; bubbling veneer or a sweet chemical smell is not—pause use and contact support.

